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Guarantees, Returns, and Refunds
Your satisfaction is our number one priority. We back many of our floral arrangements with a 7 Day Freshness Guarantee! If for any reason our arrangement does not meet your expectations for freshness, we will replace it! Contact our Customer Service Department and we will make it right at: customerservice@elfora.com
Security & PrivacyRest Assured Your Order is Secure! We accept most major credit cards: Visa, MasterCard, American Express, and Discover! At Elfora, we use PAYPAL Secure Server Software (SSL) -- the industry standard for secure Internet commerce transactions. This software encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Information Collection, Use & Sharing Policies We will not sell or rent your personal information to any third parties. The information you allow us to collect will be used only by our company to better serve you. Information we may request includes: your name, address, email address, phone number and credit card information. We use these items for three general purposes:
· To process and deliver your on-line order.
· To confirm delivery of your order
· To send news, promotions, and coupons to you (optional).
Your Account Information ChangesOur website enables you to edit your on-line account information, address book and reminders service items at any time by logging-on to Your Account.
Your Security and Privacy Are Important to Us
(we or us) are committed to protecting our customers privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through our Website.
Collection and Use of Information In general, you can visit our Sites without telling us who you are or revealing any personal information about yourself.
Cookies Like many other commercial Websites, our Website may utilize standard technologies called cookies to collect information about how each of our Website is used. A cookie is a small data text file, which a Website stores on your computer hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a users browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can securely store a customers password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." For instance, cookies allow us to pre-populate (or fill in) an email field with your email address if you revisit our Website and place an order. When you place an order, we send a cookie to your hard drive to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes. No Personally Identifiable Information is recorded.
Credit Card Payment When making purchases with us, your credit card will be authorized and charged by PAYPAL upon receipt of the encrypted order information. As always, consumers making purchases must have a valid credit card, be at least 18 years of age or older, and have a good credit standing.
Your Consent We will inform you of any changes by posting the revised Policy on our Sites. Any customer who does not agree to the revised Policy has the option to opt-out. The Policy will go into effect on the date posted. The new Policy will apply to all current and past users of our Sites and will replace any prior policies that are inconsistent.
If you have any enquiry or suggestion, please contact us via email at info@elfora.com and we will be happy to help. Thank You.
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